Contact us
We answer email Monday to Friday, 9am to 5pm Eastern. Most messages get a reply the same working day.
Customer service
For questions about an order, a delivery, a return or a product, write to support@mytonline.store. Please include your order number if you have one. It is in your confirmation email and it makes everything faster.
Before you write
- Where is my order? You will have had a dispatch email with a tracking number. Tracking can take a few hours to start updating.
- I want to change my order. If it has not shipped we can usually change it. Write as soon as you can.
- Something arrived damaged. Send a photograph with your order number and we will replace it.
Business and trade
For wholesale or bulk enquiries, write to the same address and put “wholesale” in the subject line.